Designated Grievance Contact
Customer Grievance Redressal Cell is responsible for receiving, recording, reviewing and coordinating the resolution of customer complaints and grievances.
What Can You Complain About?
Customers may contact the Grievance Redressal Cell for complaints relating to:
- Loan services
- Repayment
- Interest, fees or charges
- Collection or recovery
- Staff or representative conduct
- Documentation
- Customer information
- Suspected fraud
- Other service-related matters
Grievance Escalation
Customer Grievance Redressal Cell
Submit your complaint through the official email, grievance helpline or written communication.
Senior Management
If you are not satisfied with the response, the complaint may be escalated through the same official email or written communication at the registered office.
Governing Body / Board Authority
Unresolved or material grievances may, where considered necessary, be placed before the competent Governing Body / Board-level authority for further review.
Complaint Resolution
The Foundation shall endeavour to follow the following timelines:
working days
working days
complaints
Routine complaints are subject to the nature and complexity of the matter. Serious complaints involving fraud, financial misconduct, data security or other significant issues shall be escalated to the appropriate authority.
Where any applicable law prescribes a different timeline, the applicable legal requirement shall prevail.
Supporting Documents
Customers should retain relevant documents, payment receipts, transaction details, screenshots and other supporting documents when submitting a grievance. Providing complete information can help the Foundation review the matter appropriately.
Important Information
Wanfair Micro Finance Private Limited does not permit abusive, threatening, coercive or unauthorised recovery practices. Customers may immediately report such conduct through the official grievance contact details.
For grievance-related communication, please use the official contact details displayed on this page.